ARTICLE 1 – PREAMBLE AND GENERAL PROVISIONS

These GENERAL TERMS AND CONDITIONS OF REMOTE SALE, hereinafter also referred to as TERMS, are valid and effective exclusively between the company ERREPI UDINE GROUP SRL – single-member company, with registered office in via S. Caterina, n.58 – 33037 Pasian di Prato (UD) – VAT number 02167550306, hereinafter also referred to as SUPPLIER, and any individual who consults the WEBSITE as a potential CUSTOMER or who makes purchases, hereinafter referred to as CUSTOMER, through the WEBSITE named store.errepiudine.com.

The GENERAL TERMS AND CONDITIONS OF SALE may be subject to changes and variations, with the online publication date coinciding with the effective date of the same.

These TERMS govern purchases made on the WEBSITE in accordance with Articles 50 and following of Legislative Decree No. 206 of September 6, 2005, CONSUMER CODE, Section II of Chapter I of Title Three of Part Three, as referenced by Article 60 of the cited CONSUMER CODE.

ARTICLE 2 – OBJECT OF THE CONTRACT

With these TERMS, the SUPPLIER sells and the CUSTOMER purchases remotely the products indicated and offered for sale on the WEBSITE. The contract is concluded exclusively through the internet network, by the CUSTOMER accessing the WEBSITE address and submitting a purchase order according to the procedure indicated by the WEBSITE itself.

ARTICLE 3 – CONCLUSION AND EFFECTIVENESS OF THE SALES CONTRACT

3.1 The sale will be considered concluded upon the SUPPLIER sending an order confirmation email to the CUSTOMER. The email will contain the CUSTOMER’s and order details, the price of the purchased products, the SHIPPING COSTS if applicable, and the shipping address to which the products will be sent. The CUSTOMER undertakes to verify the accuracy of the data contained therein and to promptly communicate any corrections or additions to the SUPPLIER.

3.2 The SUPPLIER undertakes to describe and present the PRODUCTS sold on the WEBSITE in the best possible way. Nevertheless, some errors, inaccuracies, or slight differences may emerge between the PRODUCT displayed on the WEBSITE and the actual PRODUCT. Furthermore, the photographs of the products presented on the WEBSITE do not constitute a contractual element, as they are only representative.

3.3 The SUPPLIER undertakes to deliver the goods within 5 days from the day following the CUSTOMER’s order confirmation.

ARTICLE 4 – PRODUCT AVAILABILITY

4.1 The PRODUCT AVAILABILITY refers to the availability existing at the time the CUSTOMER consults the product sheets; however, this must be considered purely indicative because, due to the simultaneous presence of multiple users on the WEBSITE, products may be sold to others before the ORDER CONFIRMATION.

4.2 Even after sending the ORDER CONFIRMATION email by the SUPPLIER, partial or total unavailability of products may occur. In this event, the CUSTOMER will be promptly informed and may decide whether to accept the delivery of only available products or request the cancellation of the ORDER by notifying the CUSTOMER service via email.

ARTICLE 5 – PAYMENT METHODS

Payment may be made as follows:

5.1 discount 3% by BANK TRANSFER, IBAN code: IT92 O 030 321 230 101 000 000 2687,

BIC: BACRIT21613, CREDITO EMILIANO SPA – Udine – agency no. 2.

5.2 by PayPal.

5.3 cash and delivery is admitted only in Italy.

5.4 by the CREDIT CARDS indicated on the WEBSITE.

5.5 Payment-related communications and the DATA provided by the CUSTOMER at the time of payment are transmitted via secure lines with all guarantees ensured by the security protocols used by payment networks.

ARTICLE 6 – SALE PRICES

6.1 All SALE PRICES of the products displayed and indicated on the WEBSITE are expressed in euros and include the applicable VAT.

6.2 The CUSTOMER accepts the SUPPLIER’s right to modify the SALE PRICES at any time; however, the goods will be sold based on the SALE PRICES indicated on the WEBSITE at the time of the ORDER and confirmed in the email sent by the SUPPLIER as confirmation of the ORDER.

6.3 SHIPPING COSTS are not included in the sale price but are indicated and calculated at the conclusion of the purchase CONTRACT before payment is made.

6.4 The SUPPLIER reserves the right to offer in its PROSHOP, SALE PRICES that do not coincide with those indicated in this ONLINE CATALOGUE.

ARTICLE 7 – SHIPPING COSTS – MODES

7.1 WITHIN THE ITALIAN STATE

By COURIER EXPRESS:

  • for a PRODUCT value of €99.00: cost €6.90 including VAT;
  • for a PRODUCT value over €99.00: free shipping.

7.2 WITHIN THE EUROPEAN UNION STATES

  • for a PRODUCT value of €100.00: cost €9.00
  • for a PRODUCT value over €100.00: free shipping

We ship with COURIER EXPRESS to ensure efficient service and quick deliveries. Delivery usually occurs within 2-3 working days from the shipping date.

7.3 IN NON-EUROPEAN UNION STATES

  • for a PRODUCT value of €350.00: cost €35.00
  • for a PRODUCT value over €350.00: free shipping

After registering or entering the delivery address on the website, the management system will automatically display net prices.

Any customs charges required in the country of residence will be collected by the EXPRESS COURIER upon delivery of your shipment.

CUSTOMERS residing in non-EU countries can purchase at net prices excluding VAT.

We ship with COURIER EXPRESS to ensure efficient service and quick deliveries. Delivery usually occurs within 3-4 working days from the shipping date.

ARTICLE 8 – CONVENTIONAL ORDER

8.1 The CUSTOMER who does not wish to use the VIRTUAL CART for their purchases may send the order to the fax number 0432-690565 or by emailing: shop@errepiudine.com

ARTICLE 9 – RIGHT OF WITHDRAWAL

9.1. In accordance with the applicable law, the CUSTOMER has the RIGHT TO WITHDRAW from the purchase without any penalty and without specifying the reason, within a period that the SUPPLIER extends to 15 days compared to the 10 days provided by law, starting from the delivery date of the products.

This provision is commonly referred to as SATISFIED OR REFUNDED

9.2 If the CUSTOMER decides to exercise the RIGHT OF WITHDRAWAL, they must proceed by accessing the “My Orders” section of the “My Online Account” space to CREATE a RETURN process. The goods must be sent back to the SUPPLIER’s address. According to the law, the SHIPPING COSTS for returning the goods are the CUSTOMER’s responsibility. The PRODUCTS must be returned intact, in their original packaging, complete in all its parts, including packaging and any documentation and accessory equipment, and complete with the related documentation. Without prejudice to the right to verify compliance with the above, the SUPPLIER will refund the amount for the products subject to the RIGHT OF WITHDRAWAL within a maximum period of 20 days.

9.3 In the event of receiving products not conforming to the orders or defective, the CUSTOMER must notify it, as provided by Article 132 of the CONSUMER CODE, via email to the ERREPI UDINE GROUP SRL customer service within 2 months from the discovery of the lack of conformity. Subsequently, the CUSTOMER must create a return through their personal space on the WEBSITE, specifying whether they wish to replace the PRODUCT or receive a refund. The SUPPLIER will contact the COURIER who, depending on availability, will collect the goods. The SUPPLIER reserves the right to verify the reported non-conformity, and in case of confirmation, will arrange to ship the replacement PRODUCT or issue a refund.

ARTICLE 10 – CUSTOMER REFUND

10.1 If the conditions for a CUSTOMER REFUND arise as a result of exercising the RIGHT OF WITHDRAWAL or for other reasons and causes, the CUSTOMER must provide us with the DATA to process a BANK TRANSFER in their favor.

ARTICLE 11 – PRODUCT WARRANTY

11.1 All PRODUCTS presented on the WEBSITE benefit from a contractual warranty, the duration of which is stated on the product sheets, and in any case, from the legal warranty of 24 months for defects of conformity, in accordance with current legislation.

11.2 To benefit from warranty assistance, the CUSTOMER must keep the invoice, which can be printed through the “My Online Account” space after the ORDER has been shipped.

ARTICLE 12 – DELIVERY METHODS

12.1. The PRODUCTS will be delivered via COURIER EXPRESS to the address indicated by the CUSTOMER at the time of the ORDER.

12.2 For each ORDER placed on the WEBSITE, the SUPPLIER will issue a document for the shipped PRODUCTS, available and printable through the CUSTOMER’s “My Online Account” space after the ORDER has been submitted. The DATA provided by the CUSTOMER during the purchase process will be used for the issuance of the documents. After the document is issued, no changes can be made to the data indicated therein.

ARTICLE 13 – LIABILITY

13.1 The SUPPLIER assumes no liability for any disruptions attributable to force majeure or fortuitous events, even if caused by malfunctions and disruptions of the internet network, in the event that it fails to execute the ORDER within the indicative times provided in this contract.

13.2 The availability of each PRODUCT is only indicative, it is not contractual in nature, and no liability or claims for damages, directly or indirectly, can be attributed to the SUPPLIER in case of unavailability of one or more products.

ARTICLE 14 – WEBSITE ACCESS

14.1 The CUSTOMER has the right to access the WEBSITE for consultation and purchases. No other use, particularly commercial, of the WEBSITE or its content is permitted. The integrity of the elements of this WEBSITE, whether sound or visual, and the related technology used, remain the property of the SUPPLIER and are protected by intellectual property rights.

ARTICLE 15 – COOKIES

15.1 The WEBSITE uses ”COOKIES,” which are electronic files that record information related to the CUSTOMER’s navigation on the WEBSITE, such as pages viewed, date and time of viewing, etc., and that allow the SUPPLIER to offer an increasingly personalized service to its CUSTOMERS.

ARTICLE 16 – APPLICABLE LAW AND COMPETENT JURISDICTION

16.1 These GENERAL TERMS AND CONDITIONS OF SALE are subject to the law of the Italian state. Any disputes that may arise and are not amicably resolved will be subject to the exclusive jurisdiction of the Court of the place of residence or domicile of the SUPPLIER if located within the territory of the Italian State.

ARTICLE 17 – PERSONAL DATA PROTECTION – PROCESSING – INFORMATION

17.1 Personal data are collected by the SUPPLIER in accordance with the provisions of Legislative Decree 196/03 known as the PERSONAL DATA PROTECTION CODE.

Such data will be processed manually or electronically for statistical, marketing, and promotional purposes for communication and any initiatives of the SUPPLIER, also through the sending of informational material.

More specifically, the SUPPLIER declares that the data collected during the registration in the data collection form and/or subsequently acquired will be included in our CUSTOMER database for the following purposes:

  1. sending commercial communications, as well as their communication to our business partners for co-marketing activities and commercial initiatives;
  2. management in relation to any subsequent relationships with the SUPPLIER, or even mere exchange of information and contacts, in any case related to the activities and organizational events in which it may participate;
  3. statistical processing using automated access logs;
  4. compliance with any obligations provided by current laws, regulations, related standards, and commercial practices;
  5. the SUPPLIER also undertakes not to use personal data related to the “recipient’s email” field for any purpose other than the sending of the email message and not to disclose such data to third parties.

The provision of the indicated data is mandatory to allow the SUPPLIER to fulfill the obligations provided by Italian law or community regulations. It is also necessary for the commercial purposes mentioned above. Any refusal by the user to provide such data will prevent the execution of the service.

The personal data collected for the purposes listed will be communicated to third parties to comply with obligations required by law or in execution of the obligations arising from the contract/service of which the interested party is a part.

Personal data may also be communicated to all other entities competent to carry out, even partially, activities related to the task. In case of consent, your personal data may also be communicated to third parties for promotional activities, product and/or service offers, sending advertising or direct sales material, commercial communications, even interactive, and for profit, or for the completion of research, market surveys, and analysis of customer satisfaction levels.

Pursuant to Article 13, letter f, it is declared that the data controller and processor of the collected data is the company ERREPI UDINE GROUP SRL – SINGLE-MEMBER COMPANY – Via S. Caterina, 58 – Pasian di Prato (Ud). The company declares that the data provided will not be processed in a manner exceeding the purposes listed in this information. With respect to the processing of the aforementioned personal data, it is specified that, pursuant to Article 7 of Legislative Decree 196/2003, fully reproduced below, the data subject has the right to consult, modify or delete the data relating to them or oppose their use, obtaining free confirmation of the execution of the above, by writing to ERREPI UDINE GROUP SRL – Via S. Caterina, 58 – Pasian di Prato (Ud) or to the email address shop@errepiudine.com

17.2 The data may be transmitted to companies that carry out the DATA PROCESSING on our behalf and that forward the PROMOTIONAL MATERIAL.

The provision of PERSONAL DATA is not mandatory, and the consequence of not providing it is the inability of the SUPPLIER to send the information indicated in the FORM.

17.3 As a result of the RIGHTS provided by ARTICLE 7 of the aforementioned LEGISLATIVE DECREE, PERSONAL DATA may be CONSULTED, MODIFIED, INTEGRATED, OR DELETED, by requesting it in writing to the SUPPLIER’s DATA CONTROLLER.

17.4 As indicated above, the CUSTOMER expresses their CONSENT to the PROCESSING OF DATA and its COMMUNICATION for the purposes indicated in the INFORMATION.

ARTICLE 18 – PROHIBITION OF ILLEGAL OR IMPROPER USE.

As a condition of using the services, the CUSTOMER will not use the services for any purpose that is unlawful or prohibited by these Terms of Use and related communications. The CUSTOMER may not use the services in any way that could damage, disable, overload, or impair any ERREPI UDINE GROUP SRL server or the networks connected to it, or interfere with the use or enjoyment of the services by others. The CUSTOMER may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services.

The CUSTOMER agrees to use the communication services solely to post, send and receive messages or material that is appropriate and related to the specific communication service. For example, the CUSTOMER agrees not to:

  1. use the communication services in connection with surveys, contests, chain letters, junk email, spam, or any unsolicited commercial or non-commercial messages;
  2. defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights, such as privacy and publicity, of others;
  3. publish, post, upload, distribute, or disseminate any inappropriate, profane, defamatory, obscene, indecent, or unlawful topics, names, materials, or information;
  4. advertise or offer to sell or buy any goods or services for any commercial purpose;
  5. collect or otherwise gather information about others, including their email addresses;
  6. violate any applicable laws or regulations;
  7. create a false identity to mislead others;
  8. violate any code of conduct or other guidelines applicable to a particular communication service.

Art. 7. Legislative Decree 196/2003 “RIGHT OF ACCESS TO PERSONAL DATA AND OTHER RIGHTS”

1. The data subject has the right to obtain confirmation of the existence or otherwise of personal data concerning them, even if not yet registered, and their communication in an intelligible form.

2. The data subject has the right to obtain information on:

  • the origin of personal data;
  • the purposes and methods of processing;
  • the logic applied in case of processing carried out with the aid of electronic instruments;
  • the identification details of the data controller, the data processors, and the representative appointed under Article 5, paragraph 2;
  • the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of it as appointed representative in the territory of the State, as processors, or as persons in charge.

3. The data subject has the right to obtain:

  • the updating, rectification, or, when interested, integration of the data;
  • the deletion, anonymization, or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which they were collected or subsequently processed;
  • certification that the operations as per points a) and b) have been notified, also as regards their content, to those to whom the data were communicated or disseminated, except where this proves impossible or involves a manifestly disproportionate effort compared to the right to be protected.

4. The data subject has the right to object, in whole or in part:

  • on legitimate grounds, to the processing of personal data concerning them, even if pertinent to the purpose of collection;
  • to the processing of personal data concerning them for sending advertising or direct sales material or for carrying out market research or commercial communication.

ARTICLE 19 – VALIDITY OF CLAUSES

19.1 These GENERAL TERMS AND CONDITIONS OF SALE are composed of all the clauses that make them up. If one or more provisions of these GENERAL TERMS AND CONDITIONS OF SALE are deemed invalid or declared so under the law, regulation, or following a decision by a court of competent jurisdiction, the other clauses will continue to be fully valid and effective.

ARTICLE 20 – REFERENCE TO CONTENT

20.1 Some articles of these TERMS are also mentioned in the banners named:

  • SHIPPING COSTS
  • PAYMENT METHODS
  • PRIVACY GUARANTEE