ARTICLE 9 – RIGHT OF WITHDRAWAL

9.1. In accordance with the applicable law, the CUSTOMER has the RIGHT TO WITHDRAW from the purchase without any penalty and without specifying the reason, within a period that the SUPPLIER extends to 15 days compared to the 10 days provided by law, starting from the delivery date of the products. This provision is commonly referred to as SATISFIED OR REFUNDED

9.2 If the CUSTOMER decides to exercise the RIGHT OF WITHDRAWAL, they must proceed by accessing the “My Orders” section of the “My Online Account” space to CREATE a RETURN process. The goods must be sent back to the SUPPLIER’s address. According to the law, the SHIPPING COSTS for returning the goods are the CUSTOMER’s responsibility. The PRODUCTS must be returned intact, in their original packaging, complete in all its parts, including packaging and any documentation and accessory equipment, and complete with the related documentation. Without prejudice to the right to verify compliance with the above, the SUPPLIER will refund the amount for the products subject to the RIGHT OF WITHDRAWAL within a maximum period of 20 days.

9.3 In the event of receiving products not conforming to the orders or defective, the CUSTOMER must notify it, as provided by Article 132 of the CONSUMER CODE, via email to the ERREPI UDINE GROUP SRL customer service within 2 months from the discovery of the lack of conformity. Subsequently, the CUSTOMER must create a return through their personal space on the WEBSITE, specifying whether they wish to replace the PRODUCT or receive a refund. The SUPPLIER will contact the COURIER who, depending on availability, will collect the goods. The SUPPLIER reserves the right to verify the reported non-conformity, and in case of confirmation, will arrange to ship the replacement PRODUCT or issue a refund.